At MLILY, we want the checkout process for mattresses, bedding sets, and other home products to be clear and straightforward. This policy explains what happens when you submit payment for an order through our store.
Your Order Total
Before you complete checkout, you will have an opportunity to review the products in your cart, applicable taxes, shipping charges, and the final amount due.
Unless otherwise indicated, our store displays prices in U.S. Dollars (USD).
Payment Methods at Checkout
The payment options currently available will be presented during checkout.
Depending on availability, these may include major credit and debit cards and other payment services supported by our store. Payment methods may change from time to time, so the checkout page provides the most current information.
When an Order Can Be Processed
An order can move into fulfillment after the selected payment method has been successfully authorized.
If authorization is unsuccessful, the order may remain incomplete until the payment issue is resolved.
A declined transaction may be caused by your card issuer, payment provider, billing information, available funds, or security verification requirements.
Billing Information
Please enter billing information that matches the information associated with your chosen payment method.
Providing incorrect or incomplete information may prevent a transaction from being authorized or may require additional verification.
Transaction Security
Payment transactions are handled through payment processing services designed to protect payment information during checkout.
MLILY does not normally receive or retain your complete card number or security code.
The payment provider processing your transaction may collect and retain payment-related information according to its own terms and privacy practices.
After Payment
Once your payment has been successfully completed, we will normally send an order confirmation to the email address provided during checkout.
Please review the confirmation for product, quantity, and delivery information. If you notice an important mistake, contact us as quickly as possible because changes may not be possible once an order enters fulfillment.
Duplicate or Unexpected Charges
If you believe you were charged more than once or notice a transaction you do not recognize, please contact us with the relevant order or transaction information.
We will review the available order information and help clarify the charge.
Refund Transactions
When a refund is approved under our Refund Policy, the money will generally be returned through the same payment method used for the original transaction.
After we initiate a refund, the posting time is controlled by the applicable bank, card issuer, or payment service and may vary.
Payment Problems
If you are unable to complete checkout, first verify that your billing information and payment details are correct.
If the issue continues, you may try another payment method displayed at checkout or contact our customer support team.
Contact Us About Payments
For questions concerning payment, an order charge, or a refund transaction, please contact:
MLILY
Email: support@egomlily.shop
Phone: +1 (907) 495-5140
Address: 3333 Whistling Trl, Saint Cloud, FL 34772, United States.