At MLILY, we want you to feel comfortable ordering bedding and sleep products online. Because mattresses and bedding are personal-use products, our return process takes into account both the condition of the item and whether it has been used.
Start With a Return Request
If you decide that your purchase is not right for you, please contact us within 30 days after delivery.
Before sending anything back, email our support team with your order number, the item you are requesting to return, and a brief explanation of the reason for the return. We will review the request and provide return instructions.
Mattress Returns
Mattresses must be returned in a condition suitable for inspection and transportation.
A mattress that has been stained, damaged, heavily soiled, modified, or otherwise affected by improper use may not qualify for a return.
We recommend inspecting the mattress promptly after delivery and keeping the original packaging materials until you are certain that you wish to keep the product.
Bedding and Sheet Sets
For items such as four-piece bedding sets, sheets, pillowcases, duvet covers, and similar bedding, returns are generally accepted only when the products are unused, unwashed, clean, and in their original condition.
For hygiene reasons, bedding that has been washed, slept on, or otherwise used may not be eligible for a change-of-mind return.
Products Arriving Damaged
If an item is damaged when delivered, please contact us as soon as possible.
Please take photographs of the shipping carton, packaging, product, and visible damage. This information helps us determine whether the issue occurred during transportation and what solution is appropriate.
Incorrect or Missing Items
If your package contains the wrong product or an expected item is missing, contact us with your order details.
We will compare the shipment with your order and, when an error is confirmed, work with you on a replacement or refund as appropriate.
If You Change Your Mind
For an eligible change-of-mind return, the product must meet the applicable condition requirements.
The customer is responsible for return shipping costs unless the return is related to a confirmed product defect, shipping damage, fulfillment error, or another issue caused by MLILY.
Return Review
When a returned product arrives, we will inspect it before approving the refund.
If the product does not meet the applicable return conditions, we may be unable to issue a full refund.
How Refunds Work
Once an eligible return has been approved, the refund will be issued to the original payment method.
The time required for the refunded amount to appear in your account depends on your card issuer, bank, or payment provider.
Original shipping charges may not be refundable unless the return resulted from a confirmed error or problem with the order.
Before Sending a Return
Please wait for return instructions from our customer service team before shipping any item.
Sending a package to our business address without prior authorization may delay the return process.
Contact MLILY
For return and refund assistance, please contact:
MLILY
Email: support@egomlily.shop
Phone: +1 (907) 495-5140
Address: 3333 Whistling Trl, Saint Cloud, FL 34772, United States.