Shipping Policy

At MLILY, we understand that bedding and mattresses are larger household purchases, so we want you to have a clear idea of what happens after checkout and before your order reaches your home.

Delivery Coverage

MLILY currently accepts orders for delivery to addresses within the United States.

Please provide a complete residential or business address during checkout. If your location has special delivery requirements, make sure those details are included with your order information.

From Checkout to Shipment

After your payment has been confirmed, your order is prepared for fulfillment.

Most orders require approximately 1–2 business days for processing before they are handed over to the carrier.

Processing may take additional time during weekends, holidays, promotional periods, or unusually high order volumes.

Estimated Arrival

Once an order has entered carrier transit, standard delivery generally takes around 4–6 business days.

Mattresses, bedding sets, and other products may be shipped separately depending on the items included in an order. When this occurs, packages may arrive at different times.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Shipping Fees

Any applicable shipping charges will be calculated and displayed during checkout before the order is submitted.

The final shipping amount depends on the order and the delivery information provided at checkout.

Shipment Notifications

After your package leaves our fulfillment process, shipment information may be sent to the email address associated with your order.

If tracking is available, you can use the carrier information provided to follow the shipment.

Tracking details may not show movement immediately after the shipping label is created. Carrier scans can take some time to appear.

Receiving a Mattress or Bedding Order

When your order arrives, we recommend checking the outer package before opening it.

If you notice substantial damage to the packaging, take photographs before discarding any packing materials. If the product itself appears damaged, please contact us promptly and provide your order information along with supporting photos.

Address Accuracy Matters

Please review your delivery address carefully before completing checkout.

If you discover that an address needs to be corrected, contact us immediately. We can only attempt to make changes while the order is still within our processing stage.

Once a shipment has been transferred to a carrier, we may be unable to redirect it.

Delivery Delays

Carrier schedules can occasionally be affected by severe weather, transportation interruptions, holidays, remote delivery conditions, or other circumstances outside MLILY's control.

If your shipment appears to be significantly delayed or the tracking information has not updated for an extended period, contact us and we will help review the available shipment information.

Returned or Undeliverable Packages

If a package is returned because the delivery address was incomplete or incorrect, or because the carrier could not complete delivery, please contact us once the tracking information shows the return.

Additional shipping arrangements or costs may apply if the package needs to be sent again.